These Terms and Conditions apply to the sale of any product purchased via Whiise.me. In these Terms, references to “we” or “us” are to Whiise Ltd, a company incorporated in England and Wales (registered number 10695703) whose registered address is at 28 Wilshaw Close, NW4 4TU, London, UK. In these Terms, references to “you” or “your” are references to you whether as a Learner or Visitor.

Please read these Terms & Conditions carefully before purchasing a product and print off a copy for your records. Whiise will not file or otherwise keep a copy of the agreement concluded between you and Whiise and a copy of the concluded agreement will not be available from Whiise at a future time and date. By ordering a product, you are confirming your agreement to be bound by these Terms & Conditions. If you have any questions about these Terms, are not satisfied with any aspect of the services, or wish to contact us for any reason, please email us at weronika@whiise.com.


1. Acceptance of terms and conditions

By completing the registration form for a particular product, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). The Contract is formed when we send you a booking confirmation.

2. Payment

The fee for attending the Masterclass (“Registration Fee”) will be as stated on the registration form for the relevant Masterclass from time to time. Prices are exclusive of VAT except where expressly stated otherwise. All payments for the Registration Fee must be made in full at the time of completing the registration form and in any event prior to the date of the Masterclass. If payment is not received within 7 days of your registration, your registration will be cancelled and the payment of any refund will be at our complete discretion. Payment will be made via our merchant account provider (and you consent to us passing your necessary details to the merchant account provider and to them processing necessary information about you) or directly to our bank account, as notified to you. We reserve the right to run price promotions as we think fit.

3. Refunds

All tickets for the Masterclass shall be non-refundable except as set out in paragraph 4 below.

4. Cancellation

There may be circumstances in which we need to cancel the Masterclass. In such circumstances, we will provide you with a full refund of the amount of the Registration Fee that you have paid to us and we will make every effort to provide you with such refund within 60 days of the date of cancellation.

5. Your obligations

5.1 If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Masterclass, you will be required to leave the Masterclass and we shall not be liable to refund your Registration Fee or any other payment.

5.2 The registration instructions and log-in details for the Masterclass are personal to each participant and are non-transferrable. They may not used by anyone else other than the participant nor may they be transferred or supplied to any third party or organisation other than the participant.

5.3 If a participant or anyone else attempts to make multiple use of the registration and log-in details supplied by Whiise by disclosing such details to others, the participant will be liable for the number of people who subsequently attend the Masterclass using your registration details. Whiise reserves the right to seek reimbursement of unpaid charges from the participant and/or the attendees who have not paid for the Masterclasses.

6. Promotional materials and materials at the Masterclass

You agree that we may include your details in any promotional materials relating to the Masterclass and/or any materials used at the Masterclass. We are not liable for errors or omissions contained in such information.

Unless otherwise stated, the copyright for any such promotional materials and any materials used at the Masterclass (including course notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without our prior written consent.

You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use.

We reserve the right to change the published programme (including the publicised speakers) or materials as we think fit.

7. Photography and filming

We may wish to photograph or film the Masterclass and reserve the right to do so for the purposes of promoting future Masterclasses or otherwise. You consent to us (or any other person attending the Masterclass) photographing or filming you and any persons attending the Masterclass with you. You may not photograph or video the Masterclass without our prior consent.

8. Data protection

8.1 We will communicate with you using the contact details provided on the Registration Form for the purposes of the Masterclass. You agree that we may send your personal data outside of the European Economic Area (for example to the providers of our CRM system). We shall be entitled to pass on all of your contact details to the Masterclass contractors.

8.2 You further consent that Whiise, at its discretion, may monitor anyone registered to access the Masterclass, including the number of computers and their IP addresses to ensure that the registration and/or log-in details have not been distributed.

9. Access

9.1 We shall not send you tickets for the Masterclass. If you have paid the Registration Fee you shall be provided with online access to the Masterclass.

9.2 If you have paid the Registration Fee, you have not ‘bought’ the Masterclass. You are being licensed to ‘use’ the Masterclass while you are on the site. You cannot download the Masterclass content, but you will receive online access to it forever.

10. Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site or communities, or to make contact with other users of our site, you must comply with the content standards set out below, paragraph 12. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out below.

11. Content standards

11.1 These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

11.2 Contributions must:

  • Be accurate (where they state facts).

  • Be genuinely held (where they state opinions).

  • Comply with applicable law in the UK and in any country from which they are posted.

11.3 Contributions must not:

  • Contain any material which is defamatory of any person.

  • Contain any material which is obscene, offensive, hateful or inflammatory.

  • Promote sexually explicit material.

  • Promote violence.

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Infringe any copyright, database right or trade mark of any other person.

  • Be likely to deceive any person.

  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

  • Promote any illegal activity.

  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

  • Be likely to harass, upset, embarrass, alarm or annoy any other person.

  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

  • Give the impression that they emanate from us, if this is not the case.

  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

12. Suspension and termination

12.1 We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

12.2 Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Website Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site and content.

  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

12.3 The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

13. Intellectual property rights

13.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

13.2 You may make copies of sections of the Masterclass as they appear on the site if you need to while you are attending the Masterclass for your own use only. You may print for your personal use only as many pages of the Masterclass on the site as are reasonable for your own private study purposes.

13.3 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) for commercial purposes without our prior written consent. If you print off, reproduce, copy or download any part of our site for other than personal purposes, in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

14. Technology

Whiise does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions.

15. Mentors/Instructors

15.1 Whiise reserves the right to substitute Masterclass instructors and/or mentors in the unlikely event that the instructor/mentor listed cannot conduct the program. Substitution of an instructor/mentor is not a cause for refund.

14.2 Whiise instructors and mentors agree to present materials and contents that are educationally sound for the learning event and will provide timely feedback on a participant’s progress. Proper citations and permissions have been used and granted.

15.3 When you enrol to the Mentor Bundle, you are pre-buying 2 hours of 1-on-1 support with your mentor. They will support you through the 100 days. You are encouraged to contact your mentor regularly to discuss your progress, optimally at least every 3 weeks, as long as the duration of support does not exceed the total of 2 hours you have pre-paid for.

15.4 Your mentor will help you with any questions about your course. This includes how to best use the Masterclass content, specialist advice about things you are learning in your Masterclass, or any other aspect of learning during your 100 days. Your mentor will know what Masterclass you are attending and will be able to see in the site how you have progressed so far.

16. Mentorship Program

Whiise Mentorship Program serves as an online platform which provides connectivity to users seeking information and advice (the “Participants”) with users providing it (the “Mentors”).

16.1 The hereby called “Mentor” is obliged to deliver to the best of their ability their knowledge and insight to the “Participant” in their area of expertise.

16.2 The hereby called “Participant” is obliged to always be respectful of the “Mentor” and prepare for the session to the best of their ability by determining what they would like to be covered (e.g. have specific topics and/or questions ready to ask their Mentor before the start of the session).

16.3 Mentoring sessions are all recorded for quality assurance and training purposes.

16.4 No confidential information should be disclosed by either party during the session. Whiise is not responsible for any release of information by either party shared between the Participant or Mentor during or after the session.

16.5 If the session does not occur or does not meet your expectations, you have 48-hours to file a complaint. After 48-hours from the session’s end-time, no complaints will be accepted and no refunds will be provided.

16.6 Session time is counted from the moment the session is scheduled to start.

16.7 If the Participant is late to a session, the Mentor is by no means obliged to extend the session to compensate for the time lost; however, if the Mentor is willing and able they are permitted to offer additional time should they so choose. This will be decided on a case-by-case basis between each Participant and each Mentor in every instance in which it occurs.

16.8 If the Mentor is late, they are responsible for compensating the Participant with the time lost. This can be done either by extending the session by the amount of time lost, rescheduling the entire session, or rescheduling the time owed to the Participant at the Participant’s convenience. How this time will be compensated will be decided on a case-by-case basis between each Mentor and each Participant in every instance in which it occurs.

16.9 If a Participant does not receive the full session time he/she paid for due to circumstances he/she does not have an influence on or control over, the participant is permitted to request a partial-refund from Whiise for the amount of time that was lost during the session (e.g. Mentor is late, Mentor does not show up, or Mentor has to leave early). Partial-refunds will be offered only for the amount of time lost during a session.

16.10 The participant is obliged to provide themselves with necessarily tools (e.g. webcam and stable internet connection) prior to the session.

16.11 Whiise is not responsible for time lost due to unpreparedness, tardiness or internet connectivity issues.

16.12 Whiise will hold the payment for the mentoring session for 72-hours after the session concludes. If a session was successful, the payment will be processed 72-hours after the session’s end-time. If the Participant has filed a complaint, the Mentor will be notified and funds will be held until the problem is resolved. Upon resolution, the funds will be processed or refunded, in full or partially, according to the decision made by Whiise with fairness and to the best of their ability at the time in which the complaint is received.

17. Force Majeure

Whiise shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics or acute outbreaks of communicable disease, the availability of the location for the Masterclass or other similar causes beyond its reasonable control.

18. Governing law

These Terms shall be governed by English Law and your hereby submit to the exclusive jurisdiction of the English Courts.


Liability, warranty, and disclaimers – important, you must read this

Whiise makes all reasonable efforts to deliver the Masterclasses and other services in the way described on this website. It will provide participants with the tuition and learning support and other services with reasonable care and skill.

However, Whiise shall be entitled if it reasonably considers it to be necessary:

1. Whiise will endeavour to notify participants as soon as reasonably possible if a Masterclass has to be cancelled.

2. Whiise will also endeavour to ensure that any description of the design or content of a Masterclass is as informative as possible, but it is for participants to take responsibility for whether or not such Masterclass is suitable for their needs. Whiise expects you to take reasonable care to verify that the Masterclass in question will meet your needs.

3. Whiise does not assume any liability for any success expected from the Masterclass & Mentorship Program (such as commercial success, achievement of personal and professional goals etc.) by the participants, or that you will obtain any particular qualification on completion of the Masterclass (unless otherwise stated on the site).

4. The Masterclasses are for training purposes only. Whiise will not accept any responsibility to any party for the use of the tuition provided and/or the contents of the Masterclass for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.

5. Whiise does not make any representation, guarantee or commitment to you that the Masterclass content will be error free.

6. Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such Masterclass and we shall not be liable under any circumstances for any consequential losses.

7. In providing this Masterclass, no person is acting as your solicitor or providing you with legal advice. We are providing you with training, template documents and guidance.

8. Whilst every reasonable precaution is taken by us to ensure security and safety at the Masterclass, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Masterclass, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.

9. Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Masterclass and we shall not in any circumstances be liable to you for any consequential loss whatsoever.

10. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

11. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:

    • loss of income or revenue;

    • loss of business;

    • loss of profits or contracts;

    • loss of anticipated savings;

    • loss of data;

    • loss of goodwill;

    • wasted management or office time; and

    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.